📦 Shipping Policy
At Spa Lunara, we aim to provide you with the best shopping experience possible.
Order Processing Time
Shipping Rates & Delivery Estimates
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Standard Shipping (Free): 7–15 business days (varies by location).
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Express Shipping (Paid): 3–7 business days. Calculated at checkout.
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Delivery times may vary depending on your country, local postal services, and customs clearance.
Tracking Your Order
Once your order has shipped, you will receive an email containing a tracking number. You can track your package at any time.
Customs, Duties & Taxes
Spa Lunara is not responsible for any customs fees or import taxes. These are determined by your local government and are the responsibility of the customer.
Shipping Delays
While we always strive to deliver on time, factors such as customs clearance, weather conditions, or courier delays may extend delivery times.
We want you to feel confident when shopping with Spa Lunara. If for any reason you are not satisfied with your purchase, we’re here to help.
Eligibility for Returns
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You may request a return within 30 days of receiving your order.
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Items must be unused, unopened, and in their original packaging.
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Proof of purchase (order confirmation or receipt) is required.
Non-Returnable Items
Refund Process
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Contact our support team at [your email] with your order number and reason for return.
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Once approved, ship the product back to us.
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After inspection, refunds are issued within 5–7 business days to your original payment method.
Exchanges
We only replace items if they are defective, damaged, or sent in error. Contact us if you need an exchange.
Late or Missing Refunds
If you haven’t received your refund, first check your bank or payment account. If it still hasn’t arrived after 10 business days, contact your payment provider.
