Refunds & Return Policy

We want you to feel confident when shopping with Spa Lunara. If for any reason you are not satisfied with your purchase, we’re here to help.

Eligibility for Returns

  • You may request a return within 30 days of receiving your order.

  • Items must be unused, unopened, and in their original packaging.

  • Proof of purchase (order confirmation or receipt) is required.

Non-Returnable Items

  • Gift cards

  • Intimate or personal care items

  • Sale or clearance items marked as "Final Sale"

Refund Process

  1. Contact our support team at [your email] with your order number and reason for return.

  2. Once approved, ship the product back to us.

  3. After inspection, refunds are issued within 5–7 business days to your original payment method.

Exchanges

We only replace items if they are defective, damaged, or sent in error. Contact us if you need an exchange.

Late or Missing Refunds

If you haven’t received your refund, first check your bank or payment account. If it still hasn’t arrived after 10 business days, contact your payment provider.